If for any reason whatsoever, you are not 100% satisfied with your Bratt Decor
crib, simply contact us at solutions@brattdecor.com,
to receive a return authorization. We'll pick the crib up and bring it back to us at no additional
cost to you. For complete details on how to return your merchandise to ensure
your refund, click here.
Returns and Exchanges for Domestic Orders:
To begin the process of filing a claim for return, complete
this form.
What items can be returned:
BrattDecor.com can only accept returns of merchandise purchased from our
website. All items to be returned must have a RA (return authorization)
from our solutions department prior to return. Returns without a RA will
not be accepted. Custom Designs, Samples, and Warehouse Sale items are not
returnable.
All returned items must be:
* in original packaging
* including all parts and hardware
* including original packing slip
* received within the return period: 7 days for shipping damage, 30 days
for dissatisfaction, 365 for manufacturer defect.
How to return a product:
Bratt Decor requires you to obtain a RA (Return Authorization) from our
solutions department. These steps need to be followed when returning a
product.
1. Complete this claim form.
2. Once RA is given, please pack the item carefully so that it will not
be damaged during shipping. Improperly packaged items that incur
shipping damage may affect your ability to receive a refund.
3. Notify us when item is available for pick up so we can arrange
transport.
Once the items are received, we validate the damage/defect. Refunds will
be issued within 30 days, in the original form of payment used to purchase
the item. No credit will be issued for items missing parts, original box,
packaging material, content, accessories and/or hardware.
Returns and Exchanges for International Orders:
Special rules apply. See terms and conditions.
Once it's back in our warehouse, complete and in original condition, we will issue a refund. Refunds can take up to 30 days to process
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